Frequently Asked Questions
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- What trading card games do you carry?
- Magic: The Gathering, Pokémon, Yu-Gi-Oh!, and Lorcana singles and sealed product, plus board games and card sleeves.
- How are card conditions graded?
- We follow TCGplayer’s grading standard: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), and Heavily Played (HP). Every listing shows the exact condition.
- Do you ship internationally?
- At the moment we ship within the United States. International shipping is on our roadmap — sign up for our newsletter to be the first to know.
- How long does shipping take?
- Standard orders ship within 1–2 business days. Delivery usually takes 3–5 business days via USPS. Expedited options are available at checkout.
- Can I return or exchange an item?
- TCG single cards are final sale. If we graded a card wrong, bring it back or ship it back within 7 days of pickup or delivery and we’ll make it right. Sealed TCG product and Board Games may be returned or exchanged within 30 days of delivery in their original, unopened condition. See our Return Policy for full details.
- Are your prices updated in real time?
- Prices for MTG singles are synced with live market data multiple times per day. Board game prices are updated weekly.
- Do you offer a trade-in program?
- Yes. Card sell submissions are live on our Buylist page. Our broader Trade-In flow is still in progress; check the Trade-In page for upcoming features.
- How do I contact support?
- Email us at [email protected] or visit our Contact page. We aim to reply within 24 hours.
